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Privacy Policy

Frequently asked questions

1. What types of clothing do you sell?

We specialize in uniforms for yachts, businesses, and organizations. We also offer standard clothing items suitable for everyday use.

2. Do you offer customization?

Yes! We provide in-house printing and embroidery to personalize your uniforms or clothing with logos, names, or designs. All customizations must be approved before production.

3. How do I place an order for customized uniforms?

You can place your order online, by phone, or in person. For customized items, it’s best to contact us first to confirm your design, colors, sizes, and any special requirements.

4. Can I return or exchange customized uniforms?

Customized items are non-refundable and cannot be exchanged once production has started, provided the delivered product matches the approved design. Standard, non-customized items may be returned or exchanged in accordance with consumer protection laws.

5. How long does it take to get my order?

  • Standard clothing: Usually shipped within 7 business days.
  • Customized uniforms: Production time varies depending on the complexity of printing or embroidery, usually 14 business days.

6. What payment methods do you accept?

We accept major credit/debit cards, bank transfers, and other common payment methods. Payment must be completed before production begins on customized items.

7. How do I care for printed or embroidered uniforms?

To keep your uniforms looking their best, we recommend following the care instructions provided with your garments, such as gentle washing and avoiding high-heat ironing over printed or embroidered areas.

8. What should I do if my order is damaged or incorrect?

Contact us immediately with photos and a description of the issue. Claims must be submitted in writing within 8 days of delivery. We will review and resolve the problem through replacement, repair, or refund if applicable.

9. Can I order uniforms in bulk for my team or organization?

Absolutely! We offer bulk orders and can provide special pricing for schools, businesses, or organizations. Contact us to discuss your requirements and receive a quote.

10. How can I contact customer support?

You can reach us via email, phone, or by visiting our store. For claims or complaints, a registered letter to our office is also accepted.

Estampaciones Magenta specializes in custom branding, product personalization, and textile printing solutions. We help businesses, teams, and organizations stand out with high-quality customized products tailored to their image and identity. From concept to production, our team ensures every detail matches your vision, delivering reliable results and exceptional customer support.

You can reach our customer support team by emailing sales@estampacionesmagenta.com, calling +34 658 499 087, or using the contact form on our website. Our team is available to assist you with any questions, orders, or customization requests.

At Estampaciones Magenta, we are committed to providing prompt and effective solutions to ensure your complete satisfaction.

Refunds and Returns

Standard products may be eligible for return or exchange in accordance with applicable consumer protection laws.

Customized or branded items are strictly non-refundable and cannot be exchanged, provided that the delivered goods match the approved customization board agreed upon with the client prior to production.

Claims and Complaints

Any claim must be submitted in writing by registered letter to the company’s registered office within 8 days of the delivery of goods or the provision of services.

Claims submitted after this period will not be considered.